Status Page
Current Status by Serivce
RA UXP Panels
RA UXP Panels are fully compatible with Photoshop® CC2021 and later for Win & Mac OS, including M1/M2-chip Apple computers.
Website
All website pages, user accounts and features are fully operational.
Email Delivery
All automated emails are being dispatched without any issues.
Tech Support
Our Customer & Tech Support function in accordance with our Support Policy.
RA UXP Panels
RA UXP Panels are fully compatible with Photoshop® CC2021 and later for Win & Mac OS, including M1/M2-chip Apple computers.
Website
All website pages, user accounts and features are fully operational.
Email Delivery
All automated emails are being dispatched without any issues.
Tech Support
Our Customer & Tech Support function in accordance with our Support Policy.
Scheduled Maintenance
N/A
Current Events & Announcements
The UXP panels are fully compatible with Photoshop® CC2021 and later for Win & Mac OS, including M1/M2-chip Apple computers.
Dec’ 2023
The latest panel versions are now compatible with the latest Photoshop version, except for Beta versions.
Please re-download and re-install your new UXP panels before updating Photoshop to the latest versions from your Member Account.
If you have already activated your panel on two computers, please visit this FAQ page to reset your activations.
Past Incidents & Updates
July 27, 2023: Transition to the new database (multiple days)
July 27, 2023
🔧 Website Update: We’re currently transitioning to a new and improved database system to enhance your experience! 🚀
While we’re busy making these improvements, you might come across a few hiccups. Don’t worry, though! Our friendly support team is here to help you with any questions or concerns you may have. Feel free to reach out to us and shoot us a quick support ticket 🤝
Thank you for your understanding and patience as we work towards providing you with a better user experience!
Adobe: Critical issue with the 23.4 desktop Photoshop release
June 14, 2022
Please do not update Photoshop to 23.4 or 23.4.1. If you have already updated to 23.4, please roll back to 23.3.2.
“The Photoshop team has found a critical issue with the 23.4 desktop release and recommends rolling back to the previous release.”
Adobe Support Community: Roll back Photoshop 23.4 to 23.3.2
UPDATE (Jun 19, 2022): Adobe swiftly released v23.4.1, but it did not fix the issues that emerged with 23.4. The Adobe Support Community forum has been buzzing with reports of all sorts of issues, https://community.adobe.com/…/phot…/ct-p/ct-photoshop, and our developers’ team continues to monitor the updates.
Please stay on 23.3.2 for now (there are no changes relevant to retouching in the latest versions), while all these errors are being sorted.
Our RA Lab blog updates: Adobe: Roll back Photoshop 23.4 to 23.3.2 (UPDATED)
New UXP panels are now available as an upgrade to our existing users only
May 25, 2022
The new RA UXP Panels are currently available as an upgrade to our existing users via the Your Account page. Please note that the functionality of the panels has not changed, however, they are now compatible with Adobe® Photoshop® CC2021 (v22.0) and later for Win & Mac OS, incl. M1 Apple computers. Each panel, the Beauty Retouch UXP and MUA Retouch UXP, comes in two new user interface (UI) options.
Adobe Photoshop 22.3 on Apple M1 computers (Apple Silicone)
Oct 22, 2020
Please note that Photoshop v22.3 does not support legacy extensions (under the Window menu) on Apple Silicone, so our panels cannot be installed on Apple M1 computers.
Updated Panels for Adobe Photoshop CC2021
Oct 22, 2020
We have updated the RA Panels to support Photoshop CC2021 and made the new installation files available in your Member Account.
Please follow these instructions to update your RA Panels:RA Panels Updated for Photoshop CC2021
November 2020
No incidents reported.
Database Upgrade
Scheduled for Oct 23, 08:00-10:00 PDT
Our website will be down for about 30-40 minutes to perform major database upgrades. This time was chosen as it is our lower active user time. We apologize for any inconvenience.
Adobe Photoshop CC2021 Update
Oct 20, 2020
A very small percentage of our users report issues with the migration of our panels while updating Photoshop CC2020 to CC2021.
If you already have the RA Panels installed in your copy of Photoshop CC2020 and are planning to update Photoshop to CC2021, please refer to this blog post for the recommended update settings.
If you have just purchased our panels, please note that our developers are currently updating the installation software to support Photoshop CC2021 – this process may take a few days to code and test on Mac and Win computers. Please contact our support team and they will help with manual installation if you prefer not to wait until the new installation files are available.
Once our panels are updated, they will become available in your Member Account for download and we will make an announcement in our Facebook group as well as in the stories of our Instagram accounts @retouchingacademy and @retouchingpanels.
September 2020
No incidents reported.
If you are experiencing an issue not listed here, please contact support.