SUBMIT A SUPPORT TICKET

BEFORE SUBMITTING A TICKET, PLEASE NOTE:

SUPPORT HOURS:

Please find our Support Policy here. Monday to Friday 9am – 5pm (Los Angeles UTC/GMT -7 hours), maximum response time is 48 hours.

USER MANUAL:

Please be sure to review the User Manual PDF that comes with the Beauty Retouch panel.

FOR QUICKER SUPPORT:

Open only one (1) ticket per issue. Provide us with your Username on our website and describe the problem in as much detail as possible. Please add screenshots of the issue when applicable.

MULTIPLE TICKETS:

Please note that submitting a ticket more than once only slows response times.

Review the User Manual PDF to learn how to use the Beauty Retouch panel.

SUBMIT A SUPPORT TICKET

BEFORE SUBMITTING A TICKET, PLEASE NOTE:

SUPPORT HOURS:

Please find our Support Policy here. Monday to Friday 9am – 5pm (Los Angeles UTC/GMT -7 hours), maximum response time is 48 hours.

USER MANUAL:

Please be sure to review the User Manual PDF that comes with the Beauty Retouch panel.

FOR QUICKER SUPPORT:

Open only one (1) ticket per issue. Provide us with your Username on our website and describe the problem in as much detail as possible. Please add screenshots of the issue when applicable.

MULTIPLE TICKETS:

Please note that submitting a ticket more than once only slows response times.

Review the User Manual PDF to learn how to use the Beauty Retouch panel.

BEFORE SUBMITTING YOUR TICKET

Please search our FAQ database, where most of the answers can be found instantly:

BEFORE SUBMITTING YOUR TICKET

Please search our FAQ database, where most of the answers can be found instantly:

PLEASE FILL OUT EACH LINE BELOW TO HELP US HELP YOU QUICKER:

*Your Name (required)

*Your Email (required)

*Your Username on our website (RA Lab) (required)

1. What is the name of the product you are having trouble with?

2. What installation software are you using?

3. Please open Photoshop and find Help > System Info

Paste the version numbers in the appropriate fields below:

Adobe Photoshop Version:

Operating System:

4. Please describe the error in as much detail as possible:

Please keep in mind that every computer is different, and in order for us to help you solve the problem quickly, we need to know as much detail as possible about the issue you have encountered. Please tell us what happened, when it happened and what error notification you are seeing. Screenshots will be very helpful! Use the tinypic.com or Dropbox service to include the link to your screenshot in the body of your message.

PLEASE FILL OUT EACH LINE BELOW TO HELP US HELP YOU QUICKER:

*Your Name (required)

*Your Email (required)

*Your Username on our website (RA Lab) (required)

1. What is the name of the product you are having trouble with?

2. What installation software are you using?

3. Please open Photoshop and find Help > System Info

Paste the version numbers in the appropriate fields below:

Adobe Photoshop Version:

Operating System:

4. Please describe the error in as much detail as possible:

Please keep in mind that every computer is different, and in order for us to help you solve the problem quickly, we need to know as much detail as possible about the issue you have encountered. Please tell us what happened, when it happened and what error notification you are seeing. Screenshots will be very helpful! Use the tinypic.com or Dropbox service to include the link to your screenshot in the body of your message.

Thank you for reaching out,  our Support Team will be in touch with you shortly!