Submit a Ticket

Before you submit your ticket please note:

Support Hours: Monday to Friday 9am – 5pm (Los Angeles UTC/GMT -7 hours), maximum response time is 48 hours.

Our Support Policy: retouchingacademylab.com/our-support-policy.

For Quicker Support: Open only one (1) ticket per issue. Provide us with your Username and describe the problem in as much detail as possible. Add screenshots of the issue.

Multiple Tickets: Submitting a ticket more than once only slows response times.

BEFORE SUBMITTING YOUR TICKET

Please search our FAQ data base, 99% of the answers can be found here instantly:

*Your Name (required)

*Your Email (*required)

*Your Username on our website (RA Lab) (*required)

1. What is the name of the product you are having trouble with?

2. What installation software are you using?

3. Please open Photoshop and find Help > System Info

Paste the version numbers in the appropriate fields below:

Adobe Photoshop Version:

Operating System:

4. Please describe the error in as much detail as possible:

Please keep in mind that every computer is different, and in order for us to help you solve the problem quickly, we need to know as much detail as possible about the issue you have encountered. Please tell us what happened, when it happened and what error notification you are seeing. Screenshots will be very helpful! Use the tinypic.com or Dropbox service to include the link to your screenshot in the body of your message.