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First and foremost, rest assured that we are result-oriented and we will help resolve any panel-related issues you may have.
Please find our Support Policy here. Monday to Friday 9am – 5pm (Los Angeles UTC/GMT -7 hours), maximum response time is 48 hours.
Please be sure to review the User Manual PDF that comes with each RA Panel.
Open only one (1) ticket per issue. Provide us with your Username on our website and describe the problem in as much detail as possible. Please add screenshots of the issue when applicable.
Please note that submitting a ticket more than once only slows response times.
Review the enclosed User Manual PDF to learn how to use your RA Panel scripts.
Having trouble logging in or downloading your panels? Find all answers here.
Follow these simple installation instructions for your panel and its additional features.
Find the common download and installation questions and troubleshooting steps.
*Your Name (required)
*Your Email (required)
*Your Username on our website (RA Lab) (required)
What is the name of the panel you are having trouble with?
*What is your Adobe Photoshop Version? (required)
Please copy this info from Photoshop > Help > System Info > Adobe Photoshop Version
*What is your Operating System? (required)
Please copy this info from Photoshop > Help > System Info > Operating System
*Please describe the error in as much detail as possible:(required)
Please keep in mind that every computer configuration is different, and in order for us to help you solve the problem quickly, we need to know as much detail as possible about the issue you have encountered. Please tell us what happened, when it happened and what error notification you are seeing.
Screenshots will be very helpful! Use your Creative Cloud storage, Google Drive or Dropbox to include the link to your screenshot in the body of your message.