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Check out our best-seller the Beauty Retouch panel.
RA Panels Customer Support

Before You Submit a Support Ticket

First and foremost, rest assured that we are result-oriented and we will help resolve any panel-related issues you may have.

SUPPORT HOURS

Please find our Support Policy here. Monday to Friday 9am – 5pm (Los Angeles UTC/GMT -7 hours), maximum response time is 48 hours.

REVIEW THE USER MANUAL

Please be sure to review the User Manual PDF that comes with each RA Panel.

FOR FASTER SUPPORT

Open only one (1) ticket per issue. Provide us with your Username on our website and describe the problem in as much detail as possible. Please add screenshots of the issue when applicable.

MULTIPLE TICKETS

Please note that submitting a ticket more than once only slows response times.

since

2013

Review the enclosed User Manual PDF to learn how to use your RA Panel scripts.

Login & Download

Having trouble logging in or downloading your panels? Find all answers here.

Installation

Follow these simple installation instructions for your panel and its additional features.

Troubleshooting

Find the common download and installation questions and troubleshooting steps.

SUBMIT YOUR TICKET

Please Fill Out Each Line To Help Us Help You Faster

    *Your Name (required)

    *Your Email (*required)

    *Your Username on our website (RA Lab) (N/A if unknown)

     

     

    1. Which panel you need an assistance with?

    Beauty Retouch PanelBeauty Retouch UXP (new)MUA Retouch PanelMUA Retouch UXP (new)Pixel Juggler Panel

     

     

      2. Your Operating System and Adobe Photoshop Version?

    📌     Operating System (Mac or Win)
    Mac OSWindows

     

    📌 (How to check: Apple Silicon)
    YesNo

     

    📌     Adobe Photoshop Version (Find these at Photoshop > Help > System Info)

     

    3. Please describe the error in as much detail as possible:

    Every computer configuration is different, and in order for us to help you quickly, we need as much detail as possible about the issue. Please tell us what happened, and what error notification you are seeing. Screenshots will be very helpful! Please use your Creative Cloud storage, Google Drive or Dropbox to include the link to your screenshot in the body of your message. No WeTransfer, or other downloadable links, please.

     

     

     

    Important! Immediately after you have your Ticket submitted, you will be sent an automatic email with the number of your support ticket. If it is not in your Inbox, it may be in your Spam folder or you may have misspelled your own email address. It is important that you locate this automated email because our reply will not reach your Inbox if this automated email confirmation has not.

    Thank you for reaching out!

    Our Support Team will be in touch with you shortly.
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