Submit a Ticket

Before you submit your ticket please note:

Support Hours: Monday to Friday 9am – 5pm (Los Angeles UTC/GMT -7 hours), max response time 48 hours

Our Support Policy: retouchingacademylab.com/our-support-policy

For Quicker Support: Open only one (1) ticket per issue. Provide us with your Username and describe the problem in as much detail as possible. Add screenshots of the issue.

Multiple Tickets: Submitting a ticket more than once only slows response times

BEFORE SUBMITTING YOUR TICKET

Please search our FAQ page, 99% of answers can be found here instantly

*Your Name (required)

*Your Email (*required)

*Your Username on our website (RA Lab) (*required)

1. What is the name of the product you are having trouble with?

2. Please open Photoshop and find Help > System Info

Paste the version numbers in the appropriate fields below:

Adobe Photoshop Version:

Operating System:

System Architecture:

3. For CS6 & CC2014 Users: Open Adobe Extension Manager and find Help > About Extension Manager...

Please enter the full version number or N/A if you are a CC2015 user:

4. Please describe the error, and every step that you take when the error occurs in as much detail as possible:

Please keep in mind that every computer is different, and in order for us to help you solve the issue quickly, we need to know as much details as possible about the trouble you're having. Please tell us what happens, when it happens and what error notification you are receiving. Screenshots will be very helpful! Use the tinypic.com or Dropbox service to include the link to your screenshot in the body of your message.