We've solved every installation
issue before. We'll fix yours.
Most issues are solved by simply following our installation and troubleshooting instructions. Check the quick resources below first. If you're still stuck, send us the details and we'll get you back to retouching fast.
Most answers are one click away
About 9 out of 10 common panel issues are already answered here. Give these a quick look before you write in — you'll likely be up and running in minutes.
Installation & FAQ
Re-check the installation steps and the troubleshooting FAQ — including activating your brushes. This clears up most issues.
Installation Guides → 02Photoshop activations
Panel rejecting your email? Confirm your subscription is indeed active, then reset your activations right from inside of your Member Account in one click.
Reset activations → 03Tutorials & free courses
Browse your panel's video tutorials plus our free Photoshop Basics and Beauty Retouch training.
Tutorials & Courses→Send us
the details
Every setup is different, so the more detail you give us, the faster — and more accurately — we can pinpoint the fix. Here's what makes a ticket that's solved in one touch:
- 01Be specific. Quote the exact error message and what you were doing when it appeared.
- 02List your steps. Tell us what you've already tried so we don't tell you to repeat it.
- 03Add screenshots. Upload to Dropbox or Google Drive and paste a public-access link in your message. Please avoid WeTransfer or download-only links.
You'll get a ticket number by email
Right after submitting, you'll receive an automatic confirmation with your support ticket number. If it's not in your inbox, check your spam folder. If you did not get it — you might have misspelled your email and our reply won't reach you. Submit again and ensure your email is spelled correctly.