Ribbon — RA Lab


Help Center · Refund Request

Before requesting
a refund

Most issues that lead our users to this page turn out to be quick fixes, which we quickly help them with. But if you've made up your mind and would like to request a refund, we are genuinely sorry to hear that our panel wasn't a good fit for you – please submit your request below.

Often it's a quick fix

Many refund request reasons
are neautalized in minutes

The most common reasons our users ask for a refund are an installation hiccup or a license activation that just needs resetting. Sorting that out gets them back to their happy retouching flow. If that sounds like it could be your situation - take a quick look here:

01

Installation & FAQ

Re-check the installation steps and troubleshooting FAQ — including activating your brushes. This clears up most issues.

Installation guides → 02

Photoshop activations

Panel rejecting your email? Confirm your subscription is indeed active, then reset your activations from inside your Member Account in one click.

Reset activations → 03

Talk to support team

Still stuck? Send us a ticket — we'll often fix the issue faster than a refund can be processed, and you can keep your panel.

Contact support →


Submit your request here

Tell us
what went wrong

Please fill out each line to help us help you faster. The more detail you give us, the quicker we can process your request:

  • 01Use your purchase email. Enter the exact email you used to log into your Member Account.
  • 02Be specific. Tell us what went wrong and what you've already tried, so we don't waste your time asking questions.
  • 03If you need to show us something, please add screenshots. Upload to Dropbox or Google Drive and paste a public-access link. Please avoid WeTransfer or download-only links.

    *Your Name (required)

    *Your Email (required)

    1   Which panel would you like to return?

    Beauty Retouch UXP (new)MUA Retouch UXP (new)

    Have you been able to install and activate the panel successfully?YesNoNeed Help*

    * We can help: Allow our team to help you with installation and activation: Submit a Support Ticket

    2  Have you watched video tutorials on how to use the panel?

    With our detailed Video Tutorials?YesNoI did not know about them*

    * We can help: Our FREE video tutorials will help you retouch faster with the Beauty Retouch panel here, and with the MUA Retouch Panel here

    With our FREE Video Courses?YesNoI did not know about them*

    * We can help: Take our FREE Photoshop Basics for Beauty Retouching course or the Beauty Retouch Panel training.

    3  What is the reason for your refund request? 

    * Please, describe the Issue (required)What didn't work as expected? Please tell us why the panel didn't meet your needs and how could we have made your experience better.

    Check your inbox

    You'll get a ticket number by email

    Right after submitting, you'll receive an automatic email with your support ticket number. If it's not in your inbox, check your spam folder. It's important that you locate this email — if your address was entered incorrectly or misspelled, our reply will not reach you. If you don't see it, submit again and double-check your email is spelled correctly.

    ← Try troubleshooting first Contact support →
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