RA Panels Customer Support

Before Requesting a Refund

We are genuinely sorry to hear that our product didn’t meet your expectations!
Please help us understand what went wrong:

INSTALLATION & FAQ

Have you been able to successfully install and activate your UXP panel & its additional features following the installation guide and troubleshooting FAQ?

VIDEO TUTORIALS

Have you reviewed our great video tutorials on how to correctly use the panels’ unique retouching scripts?

PRACTICE IMAGES

Have you given your panel a good try using our free or premium practice Beauty images?

SUPPORT HOURS

Please be advised that it may take up to 48 hours for your refund to be issued after it is requested.

Please also note that our Support Team handles all support tickets in accordance with our Support Policy.

Please Fill Out Each Line To Help Us Help You Faster:

*Your Name (required)

*Your Email (*required)

*Your Username on our website (RA Lab) (N/A if unknown)

1. Which panel would you like to return?

Beauty Retouch UXP (new)MUA Retouch UXP (new)

📌 Have you been able to install and activate the panel successfully?

YesNoNeed Help*

*Let our team help with installation and activation: Submit a Support Ticket

2. Have you learned to correctly use the panel?

📌 With our detailed Video Tutorials?
YesNoI did not know about them*

*We have lots of video tutorials to help you retouch faster and better with the Beauty Retouch panel here, and with the MUA Retouch Panel here

📌 With our FREE Video Courses?
YesNoI did not know about them*

*If you are an MUA Retouch panel user, see our FREE Photoshop Basics Course

*If you are a Beauty Retouch panel user, see our FREE Beauty Retouch Panel Training

3. What is the reason for your refund request?

Was there anything specifically that did not work for you as expected? Did you lack guidance throughout the installation and/or usage process? Please let us know why you think the panel is not for you and how we could have made your experience better?

IMPORTANT! Immediately after you submit your ticket, you will receive an automatic email with your ticket number. If it is not in your Inbox, please check your Spam folder.
If it is not in your Spam, you may have misspelled your own email address, please re-submit your ticket.

It is important that you receive our automated email because our response won’t make it to your Inbox if this automated email confirmation has not.