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1. What is the name of the product you are having trouble with?

2. Please open Photoshop and find Help > System Info

Paste the version numbers in the appropriate fields below:

Adobe Photoshop Version:

Operating System:

System Architecture:

3. For CS6 & CC2014 Users: Open Adobe Extension Manager and find Help > About Extension Manager...

Please enter the full version number or N/A if you are a CC2015 user:

4. Please describe the error, and every step that you take when the error occurs in as much detail as possible:

Please keep in mind that every computer is different, and in order for us to help you solve the issue quickly, we need to know as much details as possible about the trouble you're having. Please tell us what happens, when it happens and what error notification you are receiving. Screenshots will be very helpful! Use the tinypic.com or Dropbox service to include the link to your screenshot in the body of your message.


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