1. Clear Your Browser’s Cache & Cookies

You tried resetting your password but keep getting the “Incorrect Password” error, please simply clear your browser’s Cache and Cookies.

In Google Chrome you can find it via Chrome > Clear Browsing Data… 


2. Enter Your Password Manually WITHOUT Symbols

If simple Cache clearing did not help:

  1. Try entering your password manually, instead of using the suggested password.
  2. When creating your new password, avoid using symbols and case changes completely





Find Help: Retouching Academy Panels FAQ